Shipping & Returns
We want our customers to be happy with their purchases.
If, for any reason, you are unhappy with them, please contact us
USA (Toll-free) 1.866.690.3322
UK +44 (0)1225 866225
We operate in accordance with the Consumer Protection Distance Selling Regulations.
We keep our delivery and packaging charges as low as we can and do not make a profit from these charges. The price varies depending on the quantity of items you purchase, the total weight and the delivery destination. The exact cost will be calculated in your shopping basket before you pay based on the chart below.
Stock items are shipped from our warehouse in Philadelphia leaving us within 48 hours during the week. Some items on the site will ship from the UK.
PLEASE NOTE that if your Journal is a ‘non-stock’ item and is being printed especially for you these take up to 5 working days to be printed and bound at our UK printer before they are shipped to you. To be sure of shipping in time for any event, please allow sufficient time for this printing in addition to the shipping time to your chosen destination.
From You To Me deliveries are not made duty paid, so additional local duty and taxes may need to be paid in certain countries to enable receipt of the goods. This is the customer's responsibility.
Shipping costs from our USA site
We will grant full refunds for items purchased directly from us provided you confirm to us in writing through email or letter that you wish to return the item/s, and the item/s are returned to us in re-saleable condition within 14 days of the date you receive the item/s. The refund will also include any shipping charge you originally paid up to a maximum of our standard shipping pricing only.
Personalised Journals are not re-saleable so will not be accepted as a ‘return’.
The responsibility and cost for the return of the item/s to us lies fully with you as the purchaser.
If only part of your order is returned, we will adjust the refund of any shipping charges based on the standard delivery charge for the item/s you keep.
If the product is in a damaged or faulty condition when it reaches you, or a mistake has been made in the shipping, we will either fully refund you including the shipping and packaging or you may request an exchange for a new or corrected product.
These conditions will not apply where the fault has been caused by normal wear and tear or by the customer.